Once your order is placed, you will receive a confirmation email to the email address you provided. This email will include your order number and a summary of your purchase. If you don't see it in your inbox, please check your spam or junk folder.

If you need to change your shipping address, please contact us at Hello@erae-paris.com as soon as possible. We can update the address as long as the order has not yet been processed for shipment. We typically process orders within 1-3 business days.

Yes, we ship to the USA, Canada, UK, Australia, New Zealand, and most of Asia. We currently do not ship to the European Union, Russia, Iran, North Korea, Africa, or most islands for logistical reasons. For a full overview, please see our Shipping Policy.

After a processing time of 1-3 business days, the estimated delivery time is typically 7-12 business days for most regions. You will receive a tracking number as soon as your order is dispatched. For more detailed information, please visit our Shipping Policy.